Refund policy

Returns
We offer a limited return policy; most items cannot be exchanged or refunded. To see if your product is eligible, please contact us at dori@shopsonbay.com or call us at (912) 231-2100.

To be eligible for a return, your item must be unused and in the same condition that you received it. It must also be in the original packaging.

Please do not send your purchase back to the manufacturer.
To return your product, you should mail your product to: 120 East Bay Street Savannah Georgia US 31401

You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund.

Depending on where you live, the time it may take for your exchanged product to reach you, may vary.

If you are shipping an item over $75, you should consider using a trackable shipping service or purchasing shipping insurance. We don’t guarantee that we will receive your returned item.